HOW THE ORDERING PROCESS WORKS

When you order your gown from us, we take your measurements, order the gown in your size and then upon receipt of your deposit, your order is sent to the designers to begin production.

We require a 30% deposit to secure your gown. The balance payment is due prior to pickup or no later than 6 months of ordering, whichever comes first. Our designs take from 1 - 8 months to arrive, it all depends on the brand you choose. Speak to us if you require a more flexible payment plan, or to rush the order and we're happy to help you out.

We offer a made to measure service. We do not take responsibility for weight gain/loss, however in most cases alterations are possible to make the gown fit. We will walk you through everything at your appointment. Alterations will be needed in most cases to get your gown perfect.

OUR ‘TAILORED TO PERFECTION’ GUARANTEE

It’s really as simple as this - when you purchase your gown brand new, made to order - we get it in made to measure - if it doesn’t fit you perfectly on your first pickup, we alter it to fit for free.

We get it! We sell to women and we women fluctuate! Whether it be bloating from lunch, that time of the month, breastfeeding or stress - it’s normal and we account for it…… within reason.

Terms and Conditions

Your gown will be ordered according to your measurements on the day we measure you. It is your responsibility to inform us of pregnancy, severe weight gain or loss, surgery or anything that severly effects your measurements (more than 2 sizes up or down). In these cases we’ll do what we can, but it does depend on the time between when you were measured, and when you inform us.

Your alterations include altering up to 2 sizes down (up to 8cm lost) and up to 1 size up (4 cm gained). In the case of altering up, it is possible that the style will need to change slightly if the style doesn’t include a lot of seam allowance (fabric sewn into the seams). This is most common for embellished and detailed gowns. In these cases we may need to insert extra panelling or add seams. Don’t worry! We’re all about fashion here, and we’ll make sure it looks stylised and keep it as close to the original design as is workable.

In the case of weight loss or gain more than 2 sizes down, or more than 1 size up - we will still happily alter your gown to fit dependant on seamstress availability. But we will charge for alterations. This will be based on a labour rate of $60 per hour. In the case of additional weight fluctuations after alterations have taken place for the perfect fit, we cannot guarantee seamstress availability and any alterations will be charged at the hourly rate mentioned above.

Any customisation requests should be specified in the ordering process, if your gown arrives and you want changes made to the style of gown after it arrives, we will happily quote you for those changes and let you know what is possible. We truely love getting creative! So if you make your requests known we’ll gladly give you our expert advice and how best to accomplish your desired look.

Customizations must be approved in writing by both the client and Moon and Pearl Bridal. Complex design changes may require additional fabric and incur separate charges. Moon and Pearl Bridal cannot be held liable to fabric shortages needed to perform alterations on a dress in case of weight gain. We will always act in good faith to find the most suitable match. But please be aware that if a fabric is discontinued, that is outside of our control.

 Our Tailored to Perfection Guarantee came into effect on the 16th November, 2024. This replaces our previously know “fit guarantee”. The following is effective for all bridal orders made after the mentioned date. For those brides who purchased the fit guarantee, please keep in mind that the pricing on your gown was cost efficient as we now charge individually for custom options.

RETURNS AND REFUNDS

Terms and Conditions

Thank you for choosing Moon and Pearl Bridal for your wedding gown. We are so grateful for your purchase and very excited to fulfill your order for you. Please read the following terms and conditions carefully before making your purchase. By placing an order with us, you agree to abide by these terms and conditions.


1. Orders:

  • All orders are considered final once confirmed by the customer. 

    • All orders are considered final once confirmed by the customer. Confirmation of an order may be indicated by one or more of the following actions:

      • Signing a written order form or contract provided by Moon and Pearl Bridal.

      • Making a deposit payment as specified by Moon and Pearl Bridal.

      • Providing verbal or written confirmation of the order via email, phone, or in-person communication.

    • It is the responsibility of the customer to ensure that all details of the order, including measurements, specifications, and design choices, are accurate and complete at the time of confirmation.


  • Orders for made-to-order items cannot be cancelled or refunded after confirmation, except as outlined in our cancellation policy (see section 4).

2. Deposits:

  • A non-refundable deposit of 30% of the total purchase price is required to initiate the production process for made-to-order items.

  • The deposit is due upon confirmation of the order and is necessary to secure materials and reserve production time.

3. Payment:

  • The remaining balance of the purchase price is due upon pickup of the completed order.

  • Payment can be made via cash, credit card,AMEX, direct bank transfer or any other accepted payment method specified by Moon and Pearl Bridal.

4. Cancellation Policy:

  • Cancellations of made-to-order items are subject to the following conditions:

    • Cancellations requested within 48 hours of order confirmation may be eligible for a partial refund of the deposit, at the discretion of Moon and Pearl Bridal.

    • Cancellations requested after 48 hours of order confirmation will not be eligible for any refund of the deposit.

  • Cancellations of ready-to-wear items may be accepted within 2 days of purchase, subject to inspection and approval by Moon and Pearl Bridal.

  • Ready-to-wear items include gowns that have already been made prior to purchase, such as when a brand had spare stock already made ready immediately for shipment.

  • The customer may choose to waive their right to a 2 day cooling off period if the item needs to be shipped immediately to receive it in time for their wedding. This will need to be confirmed in writing and signature by the customers.

  • Moon and Pearl Bridal reserves the right to cancel an order at any time due to unforeseen circumstances or events beyond our control. In such cases, any payments made by the customer will be refunded in full.

  • Where the customer is entitled to a refund as per this section, it will be the deposit refunded in full less any banking transaction fees + one hours admin fee. Typically the banking fee is 2.2% and one admin hour is $35.

  • The customer may cancel their order after the intial 48 hours but the 30% deposit cannot be refunded. Any payment made over and above the 30% may be refunded at the decision and discretion of Moon and Pearl Bridal.

5. Off-the-Rack Sales:

  • Off-the-rack items are sold on a "first-come, first-served" basis and must be paid for in full at the time of purchase.

  • At the discretion of Moon and Pearl Bridal, a flexible payment plan might be offered in good faith, in this case the balance is due regardless of change of mind, and payment in full must be received before goods are taken. Full payment and pickup will be due no later than 3 months after the initial deposit was taken.

  • These items are sold "as is," and customers are advised to inspect them thoroughly before completing the purchase.

  • Blemishes, imperfections, or irregularities in off-the-rack items should not be considered as faults or defects, as these items are sold in their current condition.

6. Made-to-Order Gowns:

  • Made-to-order gowns are customized according to the measurements and specifications provided by the customer at the time of ordering.

  • Moon and Pearl Bridal cannot be held liable for fitting issues if the customer's measurements have changed since the time of ordering, including but not limited to weight gain or loss, pregnancy, or other bodily changes.

  • It is the responsibility of the customer to provide accurate measurements and specifications at the time of ordering. Any changes to measurements or specifications after the order has been placed may incur additional fees and/or alter the production timeline.

  • Customers are advised to maintain their measurements and consult with Moon and Pearl Bridal if any changes occur before the completion of their order. In this case, we will do our best to accommodate changes but this is subject to timeline and where the gown is in the production stage.

7. Made-to-Measure Gowns:

  • Gowns ordered as "made-to-measure" are tailored to the specific measurements provided by the customer.

  • Despite being made-to-measure, minor alterations may still be necessary to ensure a perfect fit, as each body is unique and variations may occur.

  • In the case of our own seamstress unavailability, or by request, we will provide you with a small list of recommended seamstresses in your area.

8. Delivery:

  • Customers are responsible for arranging pickup of their orders from Moon and Pearl Bridal at the agreed-upon time. This can be booked online via our website, or via phone or email.

  • Moon and Pearl may offer delivery services upon request, subject to additional fees and scheduling availability.

9. Quality Assurance:

  • Every effort is made to ensure that all products meet high-quality standards and specifications. However, slight variations may occur due to the handmade nature of our products. These will not be counted as a fault.

  • Customers are encouraged to inspect their orders upon pickup and notify Moon and Pearl Bridal of any concerns or issues immediately.

  • If any concerns or faults are noticed upon inspection, the customer needs to bring this to the attention of Moon and Pearl Bridal within 24 hours of collection and bring the item back in store for in-person inspection.

  • If the gown arrives with faults, Moon and Pearl Bridal will choose which remedy to offer and will choose to either, replace the gown, repair the gown (pay for alterations) or refund the gown. If a refund is given the gown needs to be returned to Moon and Pearl Bridal unworn and unaltered.

10. Liability:

  • Moon and Pearl Bridal shall not be liable for any damages, losses, or expenses incurred as a result of delays, defects, or errors beyond our reasonable control.

  • Moon and Pearl Bridal's liability for any breach of these terms and conditions shall be limited to the refund of payments made by the customer.

11. Privacy Policy:

  • Moon and Pearl Bridal respects your privacy and handles your personal information in accordance with applicable privacy laws. Please refer to our Privacy Policy for more information.

12. Governing Law:

  • These terms and conditions shall be governed by and construed in accordance with the laws of Queensland, without regard to its conflict of law principles.

Contact Us:

  • If you have any questions or concerns about these terms and conditions, please contact us at info@moonandpearl.com.au

By making a purchase with Moon and Pearl Bridal, you acknowledge that you have read, understood, and agreed to these terms and conditions.


We look forward to providing you with your dream dress!