FAQs

Where are you located?

We are very easy to find on Google maps. We’re at 17 First Avenue, Maroochydore. Just down the road from the RSL. There’s free street parking right out front, or around the rear just off George Street.

Do I need an appointment?

Yes! We want you to be the star of your big day! For that reason, we require an appointment to ensure our stylist can dedicate time to work one on one with you in our gorgeous showroom. On the rare occasion when a stylist is in store and no customers are booked, we will happily take a walk in.

We offer appointments 7 days a week, and offer afterhours on Wednesday and Friday nights.

When should I begin the search for my dress?

It’s never too early to begin the search. The perfect time to begin your search is 8 - 12 months before your wedding. Our gowns take between 2-8 months in production, dependant on designer, rush availabilities and styles. To have a stress free experience it’s ideal to leave a few weeks for delivery + 2-3 months for any minor alterations

What if my wedding is in less than 4 months?

We can get any designer dress in 2 months, and beyond that is subject to approval. We charge a small fee for rush orders. We have some stunning off the rack available as well which might be exactly what you’re looking for.

What are the price ranges of your gowns?

We offer a carefully curated selection of Australian and European designer gowns, each one individually hand-made. Made to order with flexible customisations to make your gown truly unique from the rest! Our made-to-order gowns begin at $1900 and go up to $6000, with the majority priced around $2500 - $3500. Our sale gowns (off the rack collection) start at $500.

What sizes of gowns do you stock?

Our gowns are sample sizes and we have plus sizes available. Most common sizes are 8’s, 12s, 14’s and several 18s and 20s. Coming January 2025 we will begin to stock samples up to a size 30. This sizing is purely for our sample gowns. When you place an order it will made to your exact measurements, including your custom cup sizing.

When you come in we clip the gown to illustrate how it’ll fit in your size. Our gowns can be ordered up to a size 40.

How many people can I bring to my appointment?

We can comfortably sit 3-4 people in our studio, but recommend no more than 5 people + bride. More are allowed pending approval. So please put your request for more guests in your booking notes. For more than 5 guests we highly suggest you book the downstairs change room.

Can we bring bubs and children along to appointments?

Yes, however, just be mindful that we have expensive dresses, glassware and candles in the studio. So children and babies need to be monitored and supervised during your visit.

What should I wear/bring?

Please wear seamless and nude underwear. You are most welcome to wear some light / minimal makeup and for the best experience we recommend styling your hair to help you envision the day. Please bring any inspiration you have, a good and open attitude and an ultimate level of excitement.

Can I wear makeup?

You are most welcome to wear some light / minimal makeup and for the best experience we recommend styling your hair to help you envision the day. However please have the courtesy to avoid heavy makeup and fresh (day 1 or 2) tan. As these stain the dresses and incur extra costs for us in cleaning.

How many dresses can I try on the day?

There’s no limit! You have 80 minutes. Some prefer to try on 5-6 to really experience each gown. Others try on up to 15 to get a solid idea for our styles. However we do recommend no more than this as it can really overwhelm you. Please let our expert stylists help guide you to find the perfect dress.

Can I make changes to the original design of the dress?

Absolutely! In fact this is exactly what we’re known for! We love getting creative and changing the design. Whether it be mixing one bodice with another skirt or creating something completely bespoke, this is our specialty and your stylist will guide you through the whole process.

Can I take photos?

Yes definitely! However we recommend that you only take photos of your favourites and in good lighting.

Can you make to split size?

We can do even better! We make to your exact and unique measurements, with any additional specifications/changes you require. To make the dress truely yours. You can read more about our "Tailored to Perfection” Guarantee here. But the gist of it is this - the perfect fit, or alterations for free.

Do you offer payment plans?

When it comes to paying off your dress, we’re happy to work with you.
After you’ve paid your 30% deposit, your final balance isn’t due until your gown arrives, or within 6 months (whichever comes first). If you’d like to pay by installments, we will happily provide you with the details needed to do this.

With our off the rack sale gowns, we prefer full payment upfront and that you take your gown. However we can be a little flexible depending on rail storage space.

How does ordering work?

We require a 30% deposit to secure your gown. To view our detailed process on ordering, and our terms and conditions, please visit here.

After your order is placed, you will receive a detailed invoice/receipt within 2 business days. Followed by an email on what to expect next so that you’re fully informed on ETA’s, processes and you get to lay back and relax, fully understanding what’s happening with your dress.

Can your seamstress alter a gown or garment not purchased from your store?

This is not something that we currently offer. As our seamstresses are focussed on Moon and Pearl Bridal brides and we are very busy. We recommend you reach out to other local seamstresses.